Terms & Conditions
There is no minimum age at present to ride a Segway, however riders need to be a minimum of 5 stone or over to allow the Segway to work efficiently, there is also a maximum weight of about 22 stone (117kg). Riders need to be about 4ft or higher as the handle bars only adjust so low. Riders need to be able to handle a motorised vehicle with confidence; Segways are classed as a vehicle in the same sense as quads and motorbikes are (although they are not as fast).
The management reserve the right to refuse participation if it is felt that to do so could result in an accident, whether wilful or otherwise.
Weights above these are outside the safe working capabilities of the Segway. We reserve the right to weigh riders if we feel it necessary.
All riders are required to wear helmets which will be provided.
Tour bookings are time specific. It is the customer’s responsibility to arrive on time on the correct date.
If you arrive too late to join your tour you may not be able to participate and all payments may be forfeited.
Tours are subject to cancellation at short notice if weather conditions are not suitable. See cancellation policy below.
A refund will only be issued if the tour cannot be rescheduled, subject to cancellation policy.
A refund will only be issued if the tour was booked and paid for directly with Southwest Segway Adventure.
Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled.
Remember to dress appropriately for the weather conditions on the day.
This experience is not suitable for pregnant women.
If you have any form of disability you must contact the office prior to booking.
Unfortunately we are no longer able to accept bookings from people who are deaf, or partially sighted, without you contacting us prior to booking.
You will be required to read and sign a statement of risk before participating on the day. This will be witnessed by a member of staff. False information could affect your safety and invalidate your insurance.
Secure footwear should be worn (trainers, light walking boots, etc. but not flip-flops please).
Ladies, may we suggest you consider wearing a sports bra as the track’s can be a little bumpy at times.
Riders must be comfortable standing for the duration of the tour.
The rider should be able to shift their weight & be comfortable leaning slightly from side to side and be capable of stepping on and off the Segway PT when required without assistance.
3rd party experience day vouchers must be brought with you on the day.
If you book though an experience day company and do not present your voucher upon arrival you will be required to pay the full price to be able to participate. A refund will not be issued at a later date.
Tour voucher expiry dates are fixed. The expiry date is the date by which the tour must be taken, it is not a booking date. Bookings made using vouchers past their expiry date will be at the director’s discretion and subject to a £10.00 per person surcharge.
We do not make refunds on Gift Vouchers under any circumstances
All gift cards and vouchers are valid for ONE full standard tour.
Should you need to cancel a confirmed tour booking the following policy applies:
More than 7 days notice – Option to reschedule tour date or request refund of total paid.
Less than 7 days but more than 48 hours notice – Option to reschedule tour date only. No refund unless tour places are resold.
Less than 48 hours notice – No option to reschedule or refund unless tour places are re-sold. Reducing booking size without the above notice – Liable for full payment of original booking.
A refund will only be issued if the tour was booked and paid for directly with Southwest Segway Adventure. Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled subject to the above restriction.
Should we need to cancel due to poor weather or other unforeseen circumstances the following applies:-
A refund will only be issued if we are unable to reschedule the date.
A refund will only be issued if the tour was booked and paid for directly with Southwest Segway Adventure. Bookings made using 3rd party and “Experience Days” voucher companies will be rescheduled.
Rescheduled tours must be taken within the valid period of the voucher.
Our policy is to refund the cost of the tour only. We cannot be held responsible for any travel arrangements or costs that may be incurred on your part.